Who We Are

Ozzie Pest Solution provides residential and commercial pest-control services across Melbourne’s northern suburbs and nearby areas.

Business: Ozzie Pest Solution
Phone: 0402 122 241
Email: ozziepestsolution@gmail.com
Website: ozziepestsolution.com.au

Personal Information We May Collect

We may collect information that is reasonably necessary to respond to an enquiry, provide a quote, arrange a booking, perform a service, manage a warranty or administer our business.

This may include:

• full name
• telephone number
• email address
• suburb, service address or billing address
• property type and access information
• details of pest activity or the service requested
• preferred appointment dates and contact methods
• booking, quotation, invoice and payment-status information
• records of communications with us
• photographs or information supplied with an enquiry or service
• feedback and review information
• technical information relating to website or advertisement use

Please do not provide sensitive personal information unless it is genuinely necessary for us to safely arrange or perform the requested service.

How We Collect Information

We may collect personal information directly from you when you:

• call, email, text or message us
• contact us through WhatsApp, Messenger or social media
• submit a website form
• submit a Facebook or Instagram Instant Form
• request a quote or make a booking
• communicate with us before, during or after a service
• make a payment or receive an invoice
• provide feedback or submit a review

We may also receive limited technical or advertising information through cookies, analytics services, website hosting systems and advertising platforms.

If someone makes an enquiry on behalf of another person, they should have authority to provide that person’s information to us.

Why We Collect and Use Information

We may use personal information to:

• respond to enquiries
• assess the requested pest-control service
• prepare and provide quotes
• arrange, confirm, update or cancel appointments
• communicate preparation, access, safety, re-entry and aftercare instructions
• perform pest-control services
• manage service records and eligible warranty matters
• issue invoices and process or record payments
• respond to complaints, questions or feedback
• maintain insurance, taxation, accounting and business records
• improve our website, advertising and customer service
• prevent misuse, fraud or security incidents
• comply with legal, regulatory, insurance or professional obligations
• establish, exercise or defend legal claims where reasonably necessary

We will not use personal information for an unrelated purpose unless permitted by law or the individual has agreed to that use.

Facebook and Instagram Lead Forms

When a person submits a Facebook or Instagram Instant Form, Meta may provide the submitted information to Ozzie Pest Solution.

We may use that information to:

• contact the person about their pest-control enquiry
• confirm the property location and pest activity
• discuss service options and availability
• provide a quote
• arrange an appointment where appropriate

Meta separately collects and handles information under its own privacy policy, terms and platform settings. Ozzie Pest Solution does not control Meta’s separate handling of information.

Service Communications and Marketing

We may contact you by telephone, SMS, email, Messenger or WhatsApp where reasonably necessary to respond to your enquiry, provide a quote, manage a booking, deliver service instructions or follow up a completed service.

Submitting an enquiry or lead form does not automatically subscribe you to an ongoing promotional mailing or messaging list.

We will only send promotional electronic messages where we have the required consent or are otherwise permitted to do so. Promotional messages will identify Ozzie Pest Solution and provide a clear way to unsubscribe or opt out.

You may ask us to stop promotional communications at any time. We may still send non-promotional communications reasonably necessary for an existing enquiry, booking, invoice, warranty or service matter.

Disclosure to Service Providers

We may disclose personal information to third parties where reasonably necessary for our business operations or the requested service, including:

• technicians, employees or contractors assisting with the service
• website hosting and maintenance providers
• email, messaging and telecommunications providers
• online form and booking providers
• cloud-storage and document-management providers
• accounting, invoicing and payment-service providers
• analytics and advertising platforms
• insurers, accountants, lawyers and professional advisers
• government agencies, regulators, courts or authorities where required or permitted by law

We do not sell customer contact information or lead information to third parties. We seek to disclose only the information reasonably required for the relevant purpose.

Overseas Processing and Storage

Some technology, cloud, analytics, advertising, email, messaging or hosting providers may store or process information outside Australia.

The countries involved may vary depending on the provider and its infrastructure. Those providers may handle information under their own privacy terms and applicable laws.

By using our website, social-media forms or online communication channels, you acknowledge that information may be processed using such services.

Website Analytics, Cookies and Advertising Technologies

Our website may use cookies and similar technologies to:

• operate website functions
• understand website traffic and usage
• measure advertising performance
• identify technical problems
• improve website content and customer experience

Services may include Google Analytics, Google Site Kit, Meta advertising tools and similar platforms.

These services may collect information such as:

• IP address
• browser and device type
• pages viewed
• approximate location
• referral source
• time and date of visits
• interactions with advertisements or website features

You may manage cookies through your browser or device settings. Restricting cookies may affect some website functions.

Storage and Security

We take reasonable administrative, technical and physical steps appropriate to our business to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be held in email accounts, booking records, website systems, cloud services, accounting systems, messaging platforms, advertising accounts or service documentation.

No electronic transmission or storage system is completely secure. We therefore cannot guarantee absolute security, but we will take reasonable steps to protect information and respond appropriately to suspected security incidents.

Data Breaches

If we become aware of a suspected loss, unauthorised access or disclosure of personal information, we will assess the incident and take reasonable steps to contain and address it.

Where notification is required under an applicable data-breach law, we will notify affected individuals and the relevant regulator as required.

Retention and Deletion

We retain personal information only for as long as reasonably necessary for purposes such as:

• responding to enquiries
• providing and documenting services
• managing quotes, appointments and eligible warranties
• accounting, taxation and insurance requirements
• resolving disputes or complaints
• complying with applicable legal obligations

Retention periods may differ depending on the type of record. When information is no longer reasonably required, we may securely delete, destroy or de-identify it where practicable and lawful.

Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding.

Access may be limited where permitted or required by law, including where disclosure would unreasonably affect another person’s privacy or reveal legally privileged or confidential information.

Privacy Questions and Complaints

Questions, correction requests or privacy complaints may be submitted to:

Ozzie Pest Solution
Phone: 0402 122 241
Email: ozziepestsolution@gmail.com

Please provide enough information for us to understand and investigate the matter.

We will aim to acknowledge and respond within a reasonable period. Where an applicable privacy law provides a right to escalate a complaint to a regulator, you may also contact the relevant regulator after first giving us a reasonable opportunity to respond.

Third-Party Websites and Platforms

Our website or communications may contain links to third-party websites, payment providers, social networks or other platforms.

Those third parties operate independently and have their own privacy practices. Ozzie Pest Solution is not responsible for how an external platform handles information after a person leaves our website or uses that platform directly.

Children’s Information

Our pest-control services are intended to be requested by adults.

We do not knowingly seek to collect personal information directly from children. A parent, guardian, property owner, tenant or other authorised adult should submit enquiries and bookings.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations or information-handling practices change.

The current version will be published on this page with its most recent update date.

Contact Us

For privacy enquiries:

Ozzie Pest Solution
Phone: 0402 122 241
Email: ozziepestsolution@gmail.com
Website: https://ozziepestsolution.com.au/